HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regional Sales

PSO_JD

• Handling & resolution of customer queries, complaints received at the Branch through        co-ordination with various stakeholders


• Assisting customers in completion of FKYC


• Providing on field support to the Sales team & Branch teams for 811 customer servicing


• Handling rejection cases & curing/resolution of same through co-ordination with the Business team


• Conducting regular training sessions with the field/Sales team to improve their productivity


• Monthly reconciliation of biometric devices which are with the field team


• Publishing regular MIS (as & when required)


• Customer out calling (as & when required)

Candidate Requirement:

• Graduate (any stream) with 1-2 years of experience preferably in Banking Industry


• Strong Communication skills – Verbal and Written


• Good knowledge of MS-Office (MS-Excel in particular)


• Assertive attitude


• Self Driven


• Service mind set


• Pay Scale: As per HR categorization