Holiday Sales

Location: Mumbai

Department: Holiday Sales

Industry: Travel & Tourism

Experience: 1–3 Years

Role Overview

We are looking for an enthusiastic and target-oriented Holiday Sales Tele caller to join our Holiday Sales team. The candidate will be responsible for handling customer enquiries,understanding travel requirements, promoting holiday packages, following up with leads, and converting enquiries into bookings.

Key Responsibilities

• Handle inbound and outbound calls with prospective customers regarding holiday
• packages.
• Understand customer travel requirements, preferences, budget, and destination
• interests.
• Explain and promote domestic and international holiday packages.
• Generate and follow up on leads through calls, WhatsApp, and other communication
• channels.
• Share suitable holiday package details, quotations, and itineraries with customers.
• Follow up consistently with prospective customers to convert leads into bookings.
• Handle customer queries related to destinations, packages, inclusions, and services.
• Maintain accurate records of leads, follow-ups, and conversions in the CRM.
• Achieve assigned monthly sales and conversion targets.
• Coordinate with relevant teams to ensure smooth customer handling.

Candidate Requirements

• 6 Months to 1 years of experience in Holiday Sales, Tele calling, Travel Sales, or a similar role.
• Experience in the Travel & Tourism industry is preferred.
• Good knowledge of short-haul and long-haul destinations.
• Experience in selling ready-made holiday packages and converting customer enquiries
• into bookings.
• Proven tele calling and customer follow-up experience.
• Strong communication, convincing, negotiation, and sales skills.
• Good understanding of domestic and international holiday destinations.
• Hands-on experience with CRM systems.
• Candidate should be able to clearly mention which CRM platforms they have used in their previous roles.
• Target-oriented with a strong focus on sales conversion.

Key Screening Points

• During the interview, the candidate's experience will be assessed on:
• Knowledge of short-haul and long-haul destinations.
• Experience and volume of ready-made holiday packages sold.
• Total tele calling experience.
• CRM experience, including the names of CRM platforms used.
• Overall experience in holiday sales and lead conversion.
• Ideal Candidate Profile
• A confident and customer-focused sales professional with good destination knowledge, hands
• on experience in selling holiday packages, strong tele calling and follow-up skills, and practical
• experience using CRM systems.