Housekeeping Manager

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

We are seeking a highly organized and customer-focused Housekeeping Manager to join our team in Mumbai, India. As a key member of our hospitality management team, you will be responsible for overseeing all aspects of housekeeping operations, ensuring exceptional cleanliness standards, and leading a dedicated team of housekeeping staff.

• Manage daily housekeeping operations for guest rooms, public areas, and back-of-house spaces
• Develop and implement efficient cleaning procedures and schedules
• Ensure compliance with health, safety, and sanitation regulations
• Recruit, train, and supervise housekeeping staff, fostering a collaborative and motivational work environment
• Conduct regular inspections to maintain high cleanliness standards
• Manage inventory, supplies, and equipment, ensuring cost-effective operations
• Handle guest complaints and feedback promptly and professionally
• Collaborate with other departments to enhance overall guest experience
• Prepare and manage departmental budgets
• Implement and monitor quality control systems
• Stay updated on industry trends and best practices in housekeeping management

• 1-2 years of leadership experience in Rooms Division or related hospitality role
• Bachelor's degree in Hospitality Management or related field preferred
• Proven experience in housekeeping operations, preferably in a luxury hotel setting
• Proficiency in housekeeping management systems (e.g., Opera, REX, Royal Service)
• Strong decision-making and problem-solving skills
• Excellent organizational and time management abilities
• Demonstrated team-building and training capabilities
• Keen attention to detail and commitment to maintaining high standards
• Strong communication and interpersonal skills
• Knowledge of health, safety, and sanitation regulations
• Proficiency in budgeting and inventory management
• Ability to work flexible hours, including weekends and holidays
• Adaptability to work in a fast-paced, dynamic environment