Housekeeping Manager

Department Operations

• Oversee daily housekeeping operations including guest rooms, public areas, back -of -house, and linen rooms
  

• Conduct daily briefings and allocate work assignments
  

• Ensure all rooms meet defined brand and property cleanliness benchmarks
  

• Coordinate with Front Office for room readiness and occupancy planning
  

2. Team Leadership

• Supervise Assistant Housekeepers, Floor Supervisors, and Room Attendants
  

• Conduct training on SOPs, grooming standards, hygiene, and safety protocols
  

• Monitor attendance, productivity, and performance
  

• Lead discipline, counseling, and performance reviews
  

3. Quality Control & Audits

• Perform regular room inspections and quality audits
  

• Ensure compliance with hygiene, sanitation, and safety guidelines
  

• Maintain guest feedback logs and drive corrective actions
  

4. Inventory & Cost Control

• Manage linen inventory, guest supplies, and cleaning materials
  

• Control departmental budgets and minimize wastage
  

• Coordinate with procurement for vendor management
  

5. Interdepartmental Coordination

• Work closely with Engineering for maintenance issues
  

• Liaise with Security for lost & found procedures
  

• Coordinate with F&B for banquet and event housekeeping support
  

Key Performance Indicators (KPIs)

• Room cleanliness audit score
  

• Guest satisfaction (housekeeping -related feedback)
  

• Room readiness turnaround time
  

• Linen loss ratio
  

• Departmental cost control adherence
  

Requirements

Competencies Required

• Strong operational control
  

• Leadership & team development
  

• Attention to detail
  

• Budget management
  

• SOP -driven execution
  

• Crisis handling ability
  

Preferred Profile

• Experience in business hotels or luxury properties
  

• Exposure to PMS systems
  

• Strong communication skills