Housekeeping Manager

HOUSEKEEPING MANAGER

Operations & Facilities Management | GHS, Sonipat

Location JGU, Sonipat, Haryana

Reports to Operations Manager

Experience 10-12 years

Employment Full-time

Function Housekeeping Operations

Role level Manager / campus functional lead

Travel Local / operational, as required

Work pattern Campus-based; shift and event coverage as required

Role purpose

Provide end-to-end leadership for housekeeping operations across the university campus, ensuring consistently clean, hygienic, safe and presentation-ready facilities. The role converts institutional standards into executable plans, governs service partners, controls resources and resolves systemic service gaps while maintaining a professional campus experience for students, faculty, staff, residents and visitors.

Role outcome

A reliably clean, safe and well-presented campus with measurable service standards, disciplined contractor performance, controlled operating costs, timely issue resolution and clear management visibility through accurate reporting.

Scope of responsibility

·       Own housekeeping service delivery across assigned academic blocks, administrative offices, hostels, residences, classrooms, washrooms, dining-adjacent common areas, event venues, roadsides/common spaces and other designated campus zones.

·       Lead the deployed in-house and/or outsourced housekeeping structure, including supervisors and frontline associates, according to the approved manpower plan.

·       Govern routine, periodic and specialised cleaning, waste segregation at source, washroom hygiene, pest-control coordination, façade/high-level cleaning coordination and event readiness within approved scope.

·       Manage operational budgets, consumables, chemicals, machines, uniforms, tools, service contracts and approved service-level commitments.

Reporting and working relationships

Direct manager

Operations Manager

Direct reports

Assistant Manager(s), executives/supervisors and deployed service teams, as per approved structure

Internal

Students, faculty, hostel, administration, security, engineering, procurement and events

External

Housekeeping contractor, suppliers, pest-control and specialised-cleaning partners

Decision authority and escalation

·       Approve daily and shift-wise deployment within sanctioned manpower and scope; reallocate resources to address priority areas and events.

·       Stop an unsafe cleaning practice, isolate an affected area where necessary and initiate immediate corrective action.

·       Validate service records, attendance, consumption and performance evidence before recommending invoice certification to the authorised approver.

·       Escalate chronic SLA failure, manpower shortfall, suspected fraud, safety breach, major complaint or unbudgeted requirement to the Operations Manager.

Important role clarification

This role is accountable for housekeeping delivery and operational hygiene. Technical maintenance, clinical services, security operations and disciplinary decisions outside the housekeeping team remain with the respective authorised functions. Any serious safety, infection, chemical, infrastructure or conduct incident must be contained where safe and escalated immediately through the approved campus protocol.

KEY ACCOUNTABILITIES

What the role owns, executes and is measured on

 KRA

Detailed accountabilities

1 Operating strategy & planning

• Translate campus requirements into annual, monthly and daily housekeeping plans, zoning, frequencies, staffing norms, shift rosters and inspection calendars.

• Plan for academic cycles, admissions, examinations, convocations, conferences, VIP visits, hostel turnover, monsoon and other seasonal requirements.

2 Service delivery

• Ensure all assigned spaces are cleaned to defined frequency, method and presentation standards without avoidable disruption to academic or residential activity.

• Establish opening, closing, shift-handover and event-readiness checklists; ensure prompt rectification of deficiencies.

3 Quality assurance

• Implement layered inspections by supervisor, AM and Manager; analyse scores, repeat defects and trend data.

• Lead root-cause analysis and corrective/preventive action for recurring complaints, poor audit results and service breakdowns.

4 Vendor governance

• Manage contracts operationally against scope, SLA, manpower, attendance, statutory records, training and deliverables.

• Conduct structured performance reviews; document deviations, recovery plans, deductions/recommendations and closure evidence.

5 People leadership

• Set expectations, coach supervisors, conduct toolbox talks and ensure trained coverage for machines, chemicals, PPE and emergency response.

• Drive attendance discipline, grooming, respectful conduct, productivity, recognition and fair escalation of performance concerns.

6 Budget & inventory

• Prepare operating estimates; monitor consumption, stock levels, equipment utilisation, repair needs and cost variance.

• Maintain controls for receipt, storage, issue, dilution and reconciliation; prevent stock-outs, overuse, pilferage and unsafe storage.

7 Safety, hygiene & compliance

• Ensure approved chemicals, labels, dilution, SDS availability, PPE, warning signage and safe machine practices.

• Coordinate waste segregation and authorised disposal interfaces; immediately escalate hazardous, bio-medical, infestation or public-health concerns to the designated function.

8 Stakeholder experience & MIS

• Maintain accessible complaint channels, prioritise critical issues and communicate realistic closure times.

• Submit accurate dashboards covering manpower, audits, complaints, consumption, incidents, costs, risks and action status.

Non-negotiable operating disciplines

·       No falsification of attendance, inspection, stock, training, complaint or invoice-support records.

·       No use of unapproved chemicals, unsafe mixtures, untrained machine operation or cleaning without required PPE/signage.

·       Respectful conduct and privacy in hostels, residences, offices and occupied spaces; no unauthorised access or photography.

·       Immediate escalation of serious injury, hazardous spill, fire/smoke observation, suspected contamination, pest outbreak or major service failure.

SUCCESS PROFILE

Performance measures, capability requirements and candidate eligibility

 Key performance indicators

Performance area

Illustrative measure

Expected accountability

Quality

Zone and washroom audit scores; repeat-defect rate

Sustain approved standards and demonstrate closure of recurring gaps.

Service

Complaint closure within priority TAT; reopen rate

Ensure accurate logging, ownership, communication and verified closure.

Manpower

Deployment fulfilment; absenteeism; productivity

Maintain required coverage without unauthorised overtime or hidden shortfalls.

Vendor

SLA compliance; statutory/document compliance

Use evidence-based reviews and timely corrective action.

Cost & stock

Budget variance; consumption per unit; inventory variance

Control cost while protecting service quality and availability.

Safety

Training/PPE compliance; incidents and near-miss closure

Prevent unsafe work and close corrective actions promptly.

Stakeholder

Structured feedback and escalation trends

Improve reliability, responsiveness and campus presentation.

Competencies

Functional / technical

• Large-campus housekeeping planning and zoning

• Cleaning methods, chemicals, dilution and machines

• Quality audits, CAPA and complaint analytics

• Contract, SLA and vendor performance management

• Budgeting, inventory and consumption controls

• MIS, Excel-based analysis and presentation

Leadership / behavioural

• Visible leadership and ownership

• High attention to detail and follow-through

• Calm prioritisation under operational pressure

• Respectful stakeholder communication

• Integrity and evidence-based judgement

• Coaching, accountability and collaboration

Candidate eligibility

Education

Graduate required; diploma/degree in Hotel Management, Housekeeping or Facility Management preferred

Experience

10-12 years in institutional, hospitality, healthcare, corporate campus or large residential housekeeping, including meaningful team/vendor leadership

Systems

MS Excel, Word, PowerPoint; CAFM/BMS/helpdesk exposure preferred

Languages

Strong working communication in English and Hindi

Preferred background

University, hospital, hotel, township or large integrated campus with outsourced workforce exposure

Mandatory attributes

Integrity, service orientation, operational discipline and readiness for campus schedules

Knowledge and practical capability expected

·       Ability to create manpower deployment plans, cleaning frequencies, SOPs, audit formats and shift controls.

·       Practical understanding of mechanised cleaning equipment, chemical compatibility, dilution control, SDS and PPE.

·       Ability to read a service contract, distinguish scope from extra work, validate evidence and prepare management-ready MIS.

·       Experience managing sensitive campus environments, occupied hostels/residences, high-footfall events and multi-stakeholder expectations.

Candidate note

The responsibilities and performance measures stated above are integral to the role. Specific campus zones, shift allocation, manpower numbers, approved budgets and service-level targets will be communicated through deployment plans, annual operating plans and authorised SOPs. The role holder may be assigned reasonable allied responsibilities consistent with the position and campus requirements.