Job Title: HR Operations Team Lead / Team Manager

Role Overview

We are looking for an experienced HR Operations professional to lead service delivery, manage teams, and drive operational excellence within a Shared Services/Global Business Services (SSC/GBS) environment. The role requires strong expertise in Workday HCM, ServiceNow HRSD, stakeholder management, SLA governance, people leadership, and continuous improvement initiatives.

Requirements

Required Skills & Competencies

• Strong experience in HR Operations, Shared Services (SSC), or Global Business Services (GBS).
  
• Hands -on expertise in Workday HCM (Mandatory).
  
• Working knowledge of ServiceNow HRSD (Mandatory).
  
• Experience in people management, team leadership, coaching, and performance management.
  
• Strong understanding of SLA/KPI management and service delivery operations.
  
• Client -facing stakeholder management and communication skills.
  
• Workforce planning, resource allocation, and capacity management experience.
  
• Strong analytical and problem -solving skills.
  
• Advanced proficiency in MS Excel and reporting/dashboard creation.
  
• Experience driving process improvement, automation, and transformation initiatives.
  

Qualifications

• Graduate in any discipline (Bachelor’s Degree or equivalent).
  
• MBA or equivalent qualification preferred.
  
• Experience in HR Shared Services, Global Business Services (GBS), or HR Operations environments preferred.
  

Experience Requirements

• 7+ years of HR Operations experience.
  
• Minimum 1–3 years of team management experience in HR Operations, Shared Services, or GBS environments.
  
• Experience managing teams, Team Leads, or multiple operational work streams is preferred.