HR Manager

Company : Kavi Software Technologies

Job Type : Full Time

Thoraipakkam, Tamil Nadu

Number of Applicants

:

000+

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Job Description - HR Manager

We are seeking an experienced and dynamic Senior HR Generalist Manager with strong hands -on exposure in the BPO and IT industry. The ideal candidate should have deep understanding of fast -paced BPO and IT environments, high -volume workforce management, attrition control strategies, statutory compliance and the ability to drive HR initiatives aligned with organizational goals.

Key Responsibilities

â Manage end -to -end HR operations including employee lifecycle management, employee relations, compliance, performance management, stakeholder management, and HR strategy execution.

â Work closely with delivery heads, operations managers, and leadership teams.

â Provide HR insights and analytics to drive business decisions.

â Develop attrition control strategies specific to BPO environment.

â Conduct pulse surveys, skip -level meetings, and feedback sessions.

â Drive recognition programs and performance culture.

â Implement and manage performance appraisal cycles.

â Coach managers on performance improvement plans (PIP).

â Align KRAs/OKRs with business objectives.

â Address employee grievances and disciplinary matters.

â Conduct domestic inquiries where required.

â Handle conflict resolution and escalation management.

â Promote a positive and compliant work culture.

â Ensure compliance with labor laws applicable to IT and BPO industry.

â Manage audits related to PF, ESI, Shops & Establishment, Gratuity, Bonus, etc.

â Maintain updated HR documentation and policy framework.

â Generate monthly HR dashboards (attrition, headcount, cost analysis, absenteeism).

â Analyze trends and provide strategic recommendations.

â Present HR metrics to senior leadership.

Required Skills & Qualifications

â Master’s degree in human resources, Business Administration, or a related field.

â 12+ years of HR Generalist experience, including manager level roles in the BPO industry.

â Proven experience in policy development and implementation.

â Familiarity with performance management and employee engagement strategies.

â Proficiency in HRIS systems and Microsoft Office Suite.

â Prior exposure to IT services/BPO organization preferred.

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