HR Operations Analyst

HR Operations Analyst

At Expedia, we love helping people experience the world through travel. Our company is fueled by big ideas and our employees thrive in a high pace, high energy workplace bent on revolutionizing the travel industry.

In this role, you will be a part of the newly formed Global HR Operations organization that is responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience.

What You’ll Do: 

• Assist Tier 1s with critical case support post due diligence and work towards process simplification.

• Building insights on policy improvements for HR Centres of Excellence (COEs) basis employee cases.

• Cascading feedback from COEs to the team members.

• Supporting Critical to business processes end to end.

• Collaborate with stakeholders to identify project objectives, requirements, and deliverables.

• Conduct initial feasibility assessments and risk analyses for potential projects.

• Consistently audit our Service Management data, providing analysis, report and trends to our Global Leader

• Ensure all Employee Self Service information for respective COEs is up-to-date, accurate and accessible

• Manage communications and ensuring process SOPs are updated all time across all regions, partnering with COE teams.

• Ability to present, communicate effectively and timely to senior leadership

• Collaborate cross regionally, and regularly, with other regional benefit analysts to ensure sound global harmonization on processes and service delivery

Who you are:

• 2 to 4 years experience in managing Employee Life Cycle process for Human Resource team.

• Analytical mindset and good problem-solving skill

• Highly organized and process oriented

• Strong working knowledge of MS Office, PowerPoint, Word and especially Excel

• Demonstrated initiative to build and improve processes with team members

• Ability to interpret and understand HR data

• Must be a proactive self-starter who can work well under pressure in an environment of continuous change

• Must have excellent attention to detail and ability to prioritize multiple task