HR Service Delivery Associate

Skill required: Payroll - Workday Payroll Accounting
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Payroll Associate will process all the Payroll incoming requests received through emails, workflow tool or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.


• Must have minimum 1-3 year of experience/knowledge in Payroll/HR for any country i.e. US, UK, Europe, India, etc
• Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage.
• Should be good in Verbal and Written communication
• Should be good in Excel skills i.e. should be aware of Vlookup, Pivot table, etc.
• Responsible for managing all the Payroll Inputs, Payroll Reports, Payroll Controls, Payroll Inquiries as per the business rules
• Execute the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems

• Always demonstrate the highest level of customer service.
• Ensure and maintain the security and confidentiality of client data.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Understand and adhere to Accenture’s processes and working methods
• Understand relevant payroll legislation as appropriate and manage cases and inform clients
• Understand & perform the full range of Payroll processes i.e. Different Payroll Inputs, Payroll Controls/Checks, Payroll Reports, Payroll Inquiries, Year end/Adhoc payroll activities, etc.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance contro
What are we looking for? • Minimum 1-3 year of experience/knowledge in Payroll/HR for any country i.e. US, UK, Europe, India, etc
• Knowledge of any ERP application would be plus i.e. SAP, PeopleSoft, Workday, etc.
• Knowledge of MS Office and Excel skills (Vlookup, Pivot Table, etc) would be a plus
• Should be good in Verbal and Written communication


• Good organizational & prioritisation skills.
• Good oral and written communication skills
• Analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Good written and verbal skills. Strong English language communication skills
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.