HR Service Partner (Shared Services)

Role Summary

Zalaris is expanding its HR Services organisation and is looking for a HR Service Partner to support the delivery of end-to-end HR services across multiple countries. This role is ideal for an HR professional who enjoys combining operational excellence, employee lifecycle expertise, and problem-solving within a fast-paced shared services environment. 

Your Responsibilities

• Serve as the first point of contact for assigned client group(s) on HR service matters, via ticketing system, email, phone, or in person


• Handle and resolve employee queries (policies, leave, payroll inputs, records) and process HR transactions (data changes, letters, onboarding/offboarding documentation) accurately and within SLA


• Manage end-to-end delivery of HR services for the client group: onboarding, transfers, exits, policy administration, and first-line employee relations support


• Independently resolve escalated or moderately complex queries; escalate only sensitive, high-risk, or precedent-setting matters to the Senior HRSS Partner or HR Service Team Manager/HR Services Lead  


• Maintain accurate employee records and documentation in the HRIS; ensure data integrity for the client group 


• Partner with HR Business Partners (HRBPs) and functional teams (payroll, benefits, talent acquisition) to ensure seamless service delivery


• Follow and refine SOPs in Shared Service environment


• Ensure compliance with HR policies, labor law, and audit requirements for the assigned client group


• Being responsible for client accountability & ownership  


• Owning the day-to-day client relationship for assigned business unit(s), covering both transactional accuracy and overall service experience


• Accountable for SLA/KPI performance and client satisfaction for the group


• Empowered to make independent decisions within policy on case resolution, prioritization, and day-to-day escalation handling


• Represents HRSS in routine client review meetings and is accountable for follow-through on action items 

Your Experience and Skills

• 6-8 years  of experience in global HR shared services/HR operations, with client-facing exposure


• Hands-on experience with HRIS platforms like Workday, Oracle etc., high preference for SAP SuccessFactors


• Strong stakeholder management, problem-solving, and conflict-resolution skills


• Sound knowledge of HR policies, labor laws, and HRIS/ticketing platforms


• Good communication, attention to detail, and process orientation


• Bachelor's degree (HR, business, or related field) is a must; HR certification (e.g., PGDHRM, SHRM-CP) preferred 

What we offer

• Multicultural working environment


• Friendly and supportive colleagues


• Flat organizational structure


• Growth and development opportunities


• Competitive compensation and benefits package