HR Shared Services Analyst

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

Position Summary:
The HR Shared Services (HRSS) Analyst – Benefits is responsible for delivering high-quality, consistent, and timely HR support with a specialized focus on benefits administration. This role supports employees, managers, and HR colleagues by managing benefits-related inquiries, executing transactional tasks, and ensuring compliance with internal policies and external regulations. The analyst will play a key role in enhancing the employee experience through effective benefits support globally.

Key Responsibilities

• Primary Contact: Acts as the main point of contact for employee benefits inquiries (health insurance, retirement plans, leave of absence, wellness programs) via the Hurons support center (ServiceNow).
• Case Management: Reviews, interprets, manages, and resolves benefits-related tickets within defined SLAs.
• Collaboration: Works with benefits vendors and internal stakeholders for accurate and timely processing of enrollments, changes, and terminations.
• Resource Utilization: Uses knowledge articles and quick guides to address inquiries.
• Employee Education: Educates employees on benefits offerings and self-service tools.
• Annual Enrollment: Supports annual benefits enrollment, including communications, system testing, and issue resolution.
• Compliance: Assists with audits and compliance reporting.
• Escalation: Escalates complex issues to HR Centers of Excellence (COEs) or external vendors.
• Knowledge Maintenance: Keeps up-to-date with policies, procedures, and regulatory requirements on iNet, Workday, and ServiceNow.
• Process Improvement: Contributes to process improvement initiatives and documentation updates.
• Training & Meetings: Participates in training, benefits events, and team meetings.
• Additional Tasks: Performs other HR support tasks as assigned.

Qualifications

• Education: MBA in Human Resources (fresher) or Bachelor’s degree with 1-3 years of experience in HR Shared Services or Benefits Administration.
• Technical Skills: Familiarity with Workday and ServiceNow.

Requirements

• Relationship Skills: Demonstrated credibility and relationship-building with employees and HR partners.
• Confidentiality: Proven ability to manage confidential information.
• Time Management: Strong organizational skills; proactive, self-motivated, responsible.
• Independence: Ability to work independently and meet deadlines.
• Customer Service: High-quality customer service under pressure.
• Technical Proficiency: Proficient in Microsoft Office Suite (Copilot, Excel, PowerPoint, Word, Outlook).
• Communication: Strong written and verbal communication skills.
• Multi-tasking: Ability to manage multiple priorities in a fast-paced environment.
• Attention to Detail: Commitment to data accuracy and confidentiality.

Position Level

Analyst

Country

India