HRBP - Customer Support

About the Role

We are looking for an HRBP Executive who can partner closely with business leaders and teams to drive people initiatives, support organizational growth, and ensure a strong employee experience. This role requires someone who is proactive, people-centric, data-driven, and comfortable owning end-to-end HR processes for their business unit.

What You'll Do

Talent Acquisition 

• 
  

  Own end-to-end hiring for CX roles through staffing partners and external vendors.

  
  


• 
  

  Manage vendor relationships, performance, and hiring SLAs to ensure quality and timely closures.

  
  


• 
  

  Track hiring pipelines, conversion metrics, and workforce fulfillment against business targets.

  
  


• 
  

  Partner with CX stakeholders on manpower planning, hiring forecasts, and onboarding readiness.

  
  

Business Partnering

• 
  

  Serve as the primary HR point of contact for assigned teams/business units.

  
  


• 
  

  Understand team goals, challenges, and workforce dynamics to support people decisions.

  
  


• 
  

  Provide guidance on performance, employee relations, and team development.

  
  

Talent Management

• 
  

  Support end-to-end workforce planning, hiring coordination, and onboarding.

  
  


• 
  

  Partner with managers on role scoping, competency alignment, and team structuring.

  
  


• 
  

  Track talent movement, internal mobility, and succession pipelines.

  
  

Performance & Development

• 
  

  Facilitate performance review cycles, goal-setting, and feedback processes.

  
  


• 
  

  Identify skill gaps and coordinate training interventions with L&D.

  
  


• 
  

  Support managers in building high-performing teams.

  
  

Employee Engagement

• 
  

  Drive initiatives that enhance culture, engagement, and retention.

  
  


• 
  

  Conduct regular check-ins, skip levels, and pulse surveys.

  
  


• 
  

  Design and execute employee engagement programs/events.

  
  

HR Operations & Compliance

• 
  

  Manage HR analytics: attrition, attendance, headcount, performance stats, etc.

  
  


• 
  

  Support policy implementation, documentation, and compliance processes.

  
  


• 
  

  Handle employee grievance management with sensitivity and fairness.

  
  

Process Improvement

• 
  

  Identify opportunities to streamline HR workflows.

  
  


• 
  

  Lead small HR projects related to automation, employee experience, or policy upgrades.

  
  

What We’re Looking For

• 2–4 years of experience in TA & HRBP, HR Generalist or People Operations roles.


• Experience in fast-paced startup or tech/fintech environment & managing CX/Sales workforce


• Strong understanding of HR fundamentals—performance, policies, employee engagement, and compliance.


• Ability to build relationships and influence without authority.


• Strong communication, listening, and problem-solving skills.


• Comfortable working with data, dashboards, and HR tools (Excel, HRMS, ATS).