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About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Role Summary
The Hub Refurbishment Head is accountable for the end-to-end performance of India’s hub network — from device intake
and quality refurbishment of Soundboxes & EDCs, to optimised distribution of devices and merchandise to the field team,
and disciplined reverse logistics back to the warehouse. This role leads 5 Hub Leads who collectively manage Hub Managers
and Refurbishment Associates across 60+ locations.
Key Responsibilities
• Refurbishment Quality & Speed: Define SOPs and quality standards for Soundbox & EDC refurbishment; drive TAT
reduction and first-pass yield improvement across all hubs.
• Distribution Optimisation: Ensure timely and accurate dispatch of devices and merchandise to field teams; minimise
stockouts and excess inventory at hub level.
• Inventory Planning: Forecast device intake, raise timely indents for refurb material, and track consumption vs
wastage to maintain optimal stock levels.
• Reverse Logistics: Ensure prompt dispatch of reverse / condemned material from hubs to the central warehouse;
maintain traceability and documentation.
• Loss Prevention: Implement controls to reduce shrinkage, pilferage, and damage of inventory and material across the
hub network.
• Team Leadership: Lead, develop, and performance-manage 5 Hub Leads; build capability and bench strength across
Hub Managers and Refurbishment Associates.
• MIS & Reporting: Own hub-level dashboards; provide weekly/monthly performance reviews to senior leadership with
corrective action plans.
• Hub Operations Standardisation: Drive uniform processes, 5S discipline, and safety compliance across all 60+ hubs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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