Human Resources and Operations Lead, Delhi

Role: Human Resources and Operations Lead, Delhi
Experience: 8-10 years
Salary: 16.5– 22.4 LPA
Contract: Two-year fixed-term (renewable)

The Lead – Human Resources and Operations will provide strategic and operational leadership across the HR function. Working closely with the Chief Operating Officer (COO), the role involves designing and implementing HR strategies, systems, and policies aligned with organisational goals.

The incumbent will ensure that HR practices support organisational growth, foster a positive and inclusive workplace culture, and maintain compliance with relevant regulations. This role also includes oversight of key operational processes and team management.

Key Responsibilities-

1. Strategic Leadership and Planning

• Develop and execute a comprehensive HR strategy aligned with organisational priorities and growth plans.
• Set annual HR goals, track progress through data-driven dashboards, and enable continuous improvement.
• Manage the HR budget and ensure cost-effective vendor partnerships.
• Strengthen HR systems, policies, SOPs, and governance frameworks.
• Promote diversity, equity, and inclusion across organisational practices and culture.
• Build and lead a high-performing HR team with strong professional standards.
• Align people strategy with organisational growth plans, theory of change, and outcomes framework.

2. Talent Management

• Drive workforce planning, retention strategies, and leadership pipeline development.
• Lead end-to-end recruitment for key roles, ensuring quality hiring and timely closures.
• Partner with hiring managers to define competencies and improve selection processes.
• Design and implement effective onboarding and integration processes.
• Establish structured internship and volunteer programmes.
• Strengthen performance management systems, including KRAs, reviews, and development plans.

3. Employee Relations and Culture

• Foster a respectful, inclusive, and high-engagement work environment.
• Address employee relations issues with fairness and sensitivity.
• Lead engagement initiatives such as surveys, town halls, and feedback mechanisms.
• Enhance internal communication and employee lifecycle touchpoints.
• Ensure consistency and empathy in people-related processes such as attendance, leave, and conduct.

4. Compliance and Policy Management

• Develop, review, and implement HR policies and ensure consistent application.
• Oversee compliance with statutory requirements, including labour laws and emerging labour codes.
• Lead PoSH compliance, including Internal Committee governance and reporting.
• Ensure adherence to child protection and safeguarding policies.
• Maintain accurate documentation for employee records, contracts, and performance.
• Identify and mitigate HR-related risks.
• Support fundraising and partnerships with HR-related inputs for proposals and reporting.

5. Training and Development

• Conduct needs assessments to identify capability gaps.
• Design and implement an annual learning and development calendar.
• Collaborate with external experts to develop competency frameworks and staff development plans.
• Integrate competency frameworks into performance management and career pathways.
• Track effectiveness of training initiatives and continuously refine programmes.

6. Thought Leadership and External Engagement

• Represent the organisation in HR forums, partnerships, and networks.
• Strengthen employer branding in collaboration with communications teams.
• Stay updated on emerging HR trends and introduce relevant innovations in HR practices and technology.

Qualifications and Role Requirements-

• Master's degree in Human Resources or a related field.
• 8–10 years of progressive HR experience, including leadership roles; nonprofit experience preferred.
• Strong integrity, professionalism, and confidentiality.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong organisational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in HR systems and digital tools.
• Willingness to travel to field locations as required.

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Hiring Note: Applications will be reviewed on rolling basis. This job is first posted on April 21, 2026 on Ground Zero

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