HVAC Customer Service Representative - Navi Mumbai

• Answer inbound calls and respond to customer inquiries about HVAC services, maintenance, and installations.
  
• Provide clear and accurate information about services, pricing, warranties, and scheduling.
  
• Handle customer complaints or service issues with professionalism and escalate when necessary.
  

• Schedule service calls, maintenance appointments, and installations using scheduling software.
  
• Coordinate technician routes and communicate timeframes to customers.
  
• Update customers on appointment status, delays, or rescheduling needs.
  

• Maintain accurate customer records, work orders, and service logs in CRM or dispatch software.
  
• Process service agreements, estimates, invoices, and payments.
  
• Assist with follow-up calls to ensure customer satisfaction. Team Communication
  
• Communicate effectively with field technicians, dispatchers, and supervisors to ensure timely service delivery.
  
• Relay special instructions, job notes, or urgent service needs. Sales & Upselling
  
• Inform customers of seasonal promotions, maintenance plans, or service upgrades.
  
• Promote company services that align with the customer’s needs.
  

Requirements

Benefits