ICIMS Support Specialist - FTC

Key Responsibilities

• Resolve technical and functional tickets related to iCIMS (L3 HR Functional Support) within agreed SLAs
  

• Design, configure, and implement solutions within the iCIMS platform
  

• Perform impact assessments across applications and third -party integrations.
  

• Participate in testing activities for upgrades, deployments, and implementations
  

• Create and maintain user guides for enhancements and system changes
  

• Conduct regional trainings for internal stakeholders as required
  

• Collaborate closely with HR users, BPDs, L2 regional teams, regional leaders, and iCIMS vendors
  

• Support end -to -end User Acceptance Testing (UAT), including test scripts and environment setup
  

• Partner with Product Owners and Business Process Drivers to deliver enhancements from the product backlog
  

• Communicate production issues and system changes to regions in a timely manner
  

• Manage global system governance and support regional L2 teams
  

• Monitor and improve effective usage of the iCIMS system
  

Requirements

Required Skills & Knowledge

• Strong working knowledge of iCIMS configurations and functionalities (or similar ATS)
  

• Subject matter expertise in end -to -end recruitment lifecycle processes
  

• Experience in handling complex customizations and application -level personalization
  

• Excellent communication skills with experience working in global stakeholder environments
  

• Strong consulting skills including fit -gap analysis and business analysis
  

• Knowledge of SDLC methodologies such as Agile and Waterfall
  

Qualifications

• Engineering / Bachelor’s or Master’s degree in Computer Science or Computer Applications
  

• 2–5 years of experience with Applicant Tracking Systems such as iCIMS, Greenhouse, Taleo, Workday ATS, BambooHR, Zoho Recruit, etc. (iCIMS preferred)
  

Benefits