Implementation Consultant CRM & AI Solutions

Role: Implementation
Consultant – CRM & AI Solutions

About the
Role

We are seeking
experienced Implementation Consultants to lead end -to -end implementations of a
CRM product enhanced with AI capabilities for US and European customers. This
is a client -facing, individual contributor role where you will own customer
implementations, provide business consulting, and ensure continuous value
realization post go -live.

The role
requires strong communication skills, deep implementation experience, and the
ability to work independently with global customers in a remote setup.

Key
Responsibilities

Implementation
& Delivery

• Lead end -to -end CRM implementation projects, from
  requirements gathering through configuration, testing, go -live, and
  post -implementation support
  
• Own delivery for a portfolio of customers, ensuring
  successful outcomes, adoption, and long -term value
  
• Translate customer business challenges into
  well -designed CRM and AI -enabled solutions
  
• Configure CRM workflows, automation, analytics, and
  AI -driven features based on customer needs
  

Customer
Consulting & Success

• Act as a trusted advisor to customers by providing
  business consulting, solution guidance, and best practices
  
• Proactively guide and educate customers to help
  them optimize and fully leverage the CRM platform
  
• Respond effectively to high -impact or
  business -critical issues, ensuring clarity, confidence, and strong
  customer relationships
  
• Drive continuous improvement, adoption, and value realization to reduce churn and increase customer satisfaction
  

Collaboration
& Execution

• Collaborate with internal product, engineering, AI,
  and global delivery teams to ensure high -quality outcomes
  
• Manage and prioritize a backlog of customer
  requests, ensuring efficient delivery within available hours
  
• Contribute to defining and improving best -in -class
  implementation and customer service processes
  
• Maintain accountability for quality, accuracy, and
  timely delivery when working with distributed teams
  

Requirements

Required
Skills & Qualifications

• 4+ years of experience in implementation,
  consulting, or customer -facing delivery roles
  
• Proven experience delivering enterprise SaaS or CRM
  implementations end to end
  
• Strong understanding of implementation frameworks
  and project delivery methodologies (Agile, Waterfall, or Hybrid)
  
• Excellent English communication skills (verbal,
  written, and presentation) – mandatory
  
• Comfortable engaging with and influencing
  manager -level and senior stakeholders
  
• Strong customer empathy with the ability to
  understand and translate business requirements into solutions
  
• Ability to manage priorities, multitask under
  pressure, and deliver high -quality outcomes
  
• Comfortable working in US or European time zones
  

Preferred /
Nice -to -Have Qualifications

• Experience with CRM platforms (Salesforce, Dynamics
  365, HubSpot, Zendesk, Zoho, or similar)
  
• Exposure to AI -enabled CRM features such as
  automation, predictive analytics, recommendations, chatbots, or GenAI use
  cases
  
• Experience with SaaS platforms, enterprise product
  ecosystems, or ERP implementations
  
• Familiarity with system integration concepts and
  solution configuration
  
• Strong collaboration skills and ability to work
  effectively with global, cross -functional teams
  

Work Model
& Shifts

• Fully remote role
  
• Bangalore -based candidates preferred, but not
  mandatory
  
• Shifts may be fixed or rotational depending on
  client and project requirements
  

What We
Offer

• Opportunity to work on AI -powered CRM
  implementations for global customers
  
• High -ownership individual contributor role leading
  customer engagements
  
• Exposure to US and European enterprise customers
  
• Career growth in CRM, AI -enabled solutions, and
  global consulting