What you’ll do
- Guide our Enterprise customers through the onboarding process to ASAPP’s products
- Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance
- Document & refine product requirements for clear communication internally and externally
- Configure ASAPP’s products, in partnership with our Delivery Architecture & Engineering teams
- Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work
- Act as a subject matter expert on ASAPP’s Products, both internally and externally
- Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer’s goals
What you’ll need
- At least 2 years of relevant experience, specifically in project management and technical implementation
- Experience with SaaS product integration with enterprise customers
- Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers' stakeholders, from day-to-day project managers all the way up to their executives and C-suite
- Strong outcome and value orientation
- Self-starter mentality (you find problems and fix them)
- Adaptive and introspective; open to giving and receiving frequent feedback
- Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts
- Experience with technical process creation, documentation, and improvement
What we’d like to see
- BS or MS degree in Computer Science, or equivalent hands-on experience
- Python, Go, JS or other C-Family languages knowledge are a plus
- Exceptional troubleshooting skills
- Minimum of 2+ years of experience implementing software
- At least 1-2 years experience reviewing logs and troubleshooting to identifying root causes of issues
- At least 1-2 years of experience interacting with APIs and working with various data formats and schemas
- Experience in contact center and/or customer experience industry
- Experience working directly with technical partners across all integration points
Benefits
- Competitive compensation
- Stock options
- Prudent Life Insurance
- Free Lunch and Dinner
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave, including 6 weeks of paternity leave