Implementation Engineer 2

Implementation Engineer 2: Merchandising Implementation

‘Amadeus Anytime Merchandising AAM’ enables airlines to centralize the management of their merchandising strategy, ensuring that relevant offers and promotions are targeting the right customers, through their preferred retailing channel at optimal steps in the journey cycle. This enables airlines to deploy a multi-touchpoint & multi-channel merchandising strategy (both direct and indirect),and supports decision-making with close to real-time performance measurements.

The Merchandizing Implementation Team is responsible for implementation, delivering services and consulting, on Amadeus Anytime Merchandising product as part of the Offer Business Domain. The team covers the coordination and project management with the customer, implementation activities, functional expertise and internal coordination with R&D development teams.

Successful candidate will join Merchandising Implementation team and be the entry point for a set of airline customers, responsible for end-to-end delivery of merchandising solutions for airlines, coordinates project schedules, liaises with R&D teams, and supports airlines throughout implementation, including functional and testing aspects.

 Regular activities:

• Analyze customer requirements, configure products and manage implementation on test and production environment.

• Solution support: Based on airline requirement guide them on configurations  

• Functional support: first level support, troubleshooting & consulting for product implementation and filing support

• Service/consultancy activities: Analyze customer service requirement, assess customer product usage and define tailored service proposal, and deliver to the customer

• Project management: Projects planning, follow up and support activities during the implementation. Coordinate the project with the customer, organize regular status meetings, follow actions and risks

• Establish joint baseline plan with the airline and follow tracking of activities

• Coordinate internally with R&D development teams for the activities and features to deliver

• Project Methodology, knowledge sharing, documentation

KEY RESPONSIBILITIES

Implementation activities: Provide support & guidance during sales engagement in order to gather customer requirement and define Amadeus solution. Analyze customer business processes, systems and service requirements. Define optimized solution matching customer requirements Implement and validate customized AAM products/solutions. Provide functional support and problem resolution to sales and/or customer functional staff. Provide consultancy services to customer in business process, assess product usage and define tailored service proposal, and deliver to the customer. Provide post implementation maintenance support.

Project Management: Support project activities during the implementation in the area of expertise (incl. system/data set-up, support to test phases and migration). Lead Implementation projects as well as Services projects. Define the overall planning of activities and track progresses through the applicable project governance. Liaise with all Amadeus involved teams: R&D, PDef, PM, Pre-Sales Prioritize the tasks

Other activities: Participate to the creation and improvement of implementation processes Lead knowledge transfer and industrialization of new Amadeus solutions. Participate to the creation and delivery of new Services around Products Portfolio under team activities.

SKILLS & KNOWLEDGE

Technical / Functional: The successful candidate will be:

• Service oriented, as he/she will be the main technical interlocutor to the customer team.

• Strong at problem solving and analytical skills (gather data, compile information, and prepare reports)

• Accountability and proactivity Interpersonal and communication skills and the ability to work effectively within a multicultural environment Good at project management - change management & tracking skills Dynamic and good team player

• Customer centric

• Travel opportunities: 5-10% to APAC

   

Accountability:

• Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature

• Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.

• May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.

   

Specific skills

• Customer facing, good knowledge of the airline IT business and airlines core reservation

• Good knowledge of the airline IT business and Amadeus core reservation

• Knowledge of Airline fares, ancillaries, merchandising concepts

• Must understand key concepts of airline e-commerce web applications

• Must understand key concepts of airline e-commerce web applications.

• Good at project management - change management & tracking skills.

Education and Years of Experience

• Engineer degree or university degree in Computer Science or equivalent work experience (IT).

• Fluent in English

• Airlines Fares, Ancillaries, Merchandising knowledge, Altea Reservation system (added advantage) IATA certifications (optional)

• Work exp: 5-8 years

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.