Implementation Specialist - Onboarding

Diffusely is an AI media enhancement company that leverages its cutting-edge media processing platform to develop tailored products for specific verticals: Carcutter for the automotive industry, Autoretouch for the fashion one.

By creating and seamlessly incorporating state-of-the-art AI models, Diffusely empowers businesses to elevate their visual assets at scale, boosting engagement and conversion.

Diffusely

Who We Are

CarCutter is the global #1 visual AI editing and optimization solution for the automotive industry and is used by customers from all around the world.

Due to our steady growth, we are now expanding our passionate & motivated CarCutter team to Bengaluru!

We are looking for a tech-savvy person who is open to working during European/American market hours to effectively communicate and collaborate with customers and teams across a different time zone. This ensures our clients are onboarded quickly and efficiently to use our product.

Responsibilities:

• Overseeing the end-to-end onboarding/support process for new customers, ensuring timely and accurate product delivery.




• Collaborating with Sales and CSM teams to understand customer requirements.




• Performing account configuration and integrations.




• Handling communication with third-party companies to ensure our product is well integrated into our customers' environments.




• Debug technical difficulties and perform root cause analysis

Skills Required:

• Technical Proficiency: API’s, CRM tools like HubSpot.




• Strong communication skills and customer-oriented thinking.




• Ability to empathize with customers and be able to provide preliminary root cause analysis.




• Knowledge base creation and management.