Improvement and Performance Manager

BE/ B. Tech (Telecommunication/ Computer Science) / MBA Must have knowledge of 4G/5G network architecture , call flow and interfaces , ability to analyse call flow traces and resolution of customer complaints. Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc. Should have ability to drive the projects/assignment independently as per customer requirement. Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner. Must have presentation skill and Service Related KPI's and User perception understanding. Understanding of Machine Learning, Artificial Intelligence and Automation. Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network.