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Who We Are
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.
The candidate should be an analytics-driven individual with excellent problem-solving skills and is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company.
The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure in addition to that candidate is expected to be detail-oriented for financial data check with hands-on experience in back-office systems.
Responsibilities
- Coordinate with Tech for new game launches; ensure thorough testing, error-free setup, and expected game behavior.
- Handling day-to-day backend operations including query resolution, content management, and escalations.
- Ideate and propose promotional campaigns to acquire new users and re-engage existing ones; define goals, track metrics, and share performance reports.
- Conduct regular competitor analysis to identify popular games, missing features, and opportunities for improvement.
- Analyze ongoing promotions to evaluate their effectiveness based on proposed performance metrics.
- Monitor user and game-level risk; review top winners, betting patterns, and escalate concerns to relevant teams.
- Track GGR% churn, and other key business metrics daily/weekly/monthly; suggest action plans for growth.
- Continuously review launched games to suggest gameplay, interface, or feature enhancements.
- Work with Designers to create impactful promotional banners by providing creative direction and performance-based feedback.
Requirements
Relevance Experience in monitoring games, campaigns & users
Working knowledge on CRM
Relevant experience in an analyst function preferably in gaming or IT/ E com sector
Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports a plus
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus.
Fluent in written and spoken English.
Strong Microsoft Excel skills/ Google spreadsheet skills
Bachelor’s degree and above in a related subject (science major) would be beneficial.
Benefits
Annual Performance Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Health and Life Insurance
IT Asset provided
5 days working
Paid leaves of 26 days (excluding 08 public holidays)
Team fun activities
Quarterly Team Outings
Annual company retreat - Our Operation team went to Goa in 2022 , Udaipur in 2023 and Sri Lanka in 2025 more TBC!
Highly talented, dependable co-workers in a global, multicultural organization
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members
Our Mission
Our mission is to be an everyday entertainment platform for everyone
Our Operating Principles
1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride
Interview Process
Remote 30 min Aptitude Test
Remote screening with our Talent Acquisition Team
Remote interview loop with 2x Ops Team Members (30 mins each)
Document verification
24-72 hour feedback loops throughout the process
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