IN_Associate_Contingent Workforce HR Operations_RBS_TRS_Gurgaon

Role Objective 

Execute day‑to‑day contingent workforce onboarding and related HR operational activities with accuracy and timeliness, supporting SLA delivery and quality outcomes under defined processes and controls. 

Responsibilities 

• Execute contingent worker transactions including onboarding, contract updates, extensions, offboarding, and associated documentation checks. 

• Creation of contingent workforce profiles within HR systems ensuring accuracy of data capture. Trigger work-flows in HRIS to enable provisioning of systems, access and other resources 

• Process changes to contingent worker records  

• Manage queries relating to contingent worker access rights, onboarding documentation, and eligibility for engagement. 

• Manage cases through defined intake channels and case management tools, ensuring adherence to SLAs and quality benchmarks. 

• Perform data validation, system updates, and compliance checks in line with approved SOPs and control requirements. 

• Identify and escalate exceptions, data discrepancies, and policy deviations to Leads or Managers with complete and accurate documentation. 

• Maintain accurate, audit-ready external staff data through disciplined lifecycle transactions and mass data corrections. 

• Maintain operational trackers, logs, and records to support audit, compliance, and reporting requirements. 

• Embed governance, metrics, and continuous improvement to enhance efficiency, quality, and customer experience. 

• Support preparation of operational reports, volume tracking, SLA dashboards, and audit responses as required. 

• Contribute to continuous improvement initiatives by identifying recurring issues and suggesting process enhancements. 

• Adhere strictly to defined processes, information security requirements, and confidentiality standards. 

Mandatory Skill Sets:

• Strong attention to detail and process discipline. 

• Working knowledge of HR systems and case management tools  

• Experience of working with global employees, in a global shared services environment. 

• Good written and verbal communication skills. 

• Ability to work effectively in high‑volume, SLA‑driven, and globally aligned operations. 

• Strong documentation and data handling capabilities. 

• Adaptability: Flexibility to work in different shift timings based on business needs  

Years of Experience Required 

• 1–4 years of experience in HR Operations, workforce administration, HR shared services or equivalent enterprise environments. 

Education Qualification 

• Graduate / Post-Graduate degree in HR, Operations, IT, Finance, Commerce or other disciplines 

• Post‑Graduate degree will be a plus.