IN_Associate_CRM Tech_GCC_Advisory_Hyderabad

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

*Why PWC

about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: A career within….

Responsibilities:

We are looking for a skilled D365 CRM Consultant to design, develop, and implement CRM solutions that align with business goals. The ideal candidate will have hands-on experience with CRM platforms, strong programming skills, and the ability to translate business requirements into scalable technical solutions. Key Responsibilities: · Customize and configure CRM systems (e.g., Salesforce, Microsoft Dynamics, Zoho) to meet business needs. · Develop custom modules, workflows, plugins, and integrations using APIs and SDKs. · Collaborate with functional consultants and business stakeholders to gather and analyze requirements. · Perform data migration, cleansing, and integration with third-party systems. · Troubleshoot and resolve technical issues related to CRM performance, data integrity, and user access. · Participate in code reviews, testing, and deployment processes. · Maintain documentation for technical designs, configurations, and customizations. --- Required Skills & Qualifications: · Bachelor's degree in Computer Science, Information Technology, or related field. · 3+ years of experience in CRM development and customization. · Proficiency in one or more CRM platforms (e.g., Salesforce Apex/Lightning, Dynamics 365, Zoho Deluge). · Strong knowledge of REST/SOAP APIs, JavaScript, HTML, CSS, and SQL. · Experience with data migration tools and ETL processes. · Familiarity with Agile/Scrum methodologies. · Excellent problem-solving and communication skills.

Mandatory skill sets:

CRM Technical

Preferred skill sets:

CRM development and customization

Years of experience required:

4-7yrs

Education qualification:

Btech MBA MCA MTECH

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Optional Skills

Accepting Feedback, Active Listening, Business Process Analysis, Communication, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency, Optimism, Teamwork, User Training, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date