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Incident Manager| Thane

icon building Company : Csb Bank Limited
icon briefcase Job Type : Full Time
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Job Description - Incident Manager| Thane

Description

  • The Incident Manager adheres to the set policies, processes, and systems for the delivery and implementation of a quality incident management processes.

  • The incident manager is responsible for overseeing the coordination, planning, and organization of resources for the resolution of Incidents.

  • The Incident Manager is responsible for the end-to-end management of all IT incidents.



Responsibilities

  • Role includes declaring the incident as a major incident and ensuring that the MIM process is followed, and the incident is resolved at the earliest.
  • Manage & Drive Technology related major incidents
  • Manage incident progress and establish Internal & external progress updates & flash periodic updates.
  • Ability to take ownership and be accountable for an incident/task. 


Qualifications

Experience Range : 8 to 10 Years
 
Qualifications : Bachelor's / Master's Degree
 


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