India - Crew Logistics Services - Operations

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. 

Role Summary:  Main Purpose of Job

• Understand the CLS Product & Delivery and standard Operating Procedure, and support the team in liaising with the Principal & Local performing office.


• Ensure that the CLS Application is duly updated all the time as per the defined process.


• Ensure receipt of PDA from Performing Offices and dispatch of the same to Principals.


• Highlight any issues arising from day-to-day operations and escalate to the Team Leader / Line Manager as required.


• In case of any urgent requirement from the principal alert the performing offices and inform the Line Manager.


• Accountable for ensuring that an appropriate assessment of Health, Safety, Security, and Environment (HSSE) risk is included as part of work planning.


• Accountable for implementation and monitoring of actions to mitigate risk and enhance controls within the area of responsibility to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder.


• Ensure full compliance with and implementation of the ISS HSSE Management System.


• Ensure that appropriate resources are allocated to control HSSE risk.


• Accountable for ensuring that clear, appropriate and timely communication channels are put in place to report and manage HSSE risk.


• Full utilization of Inchcape systems as per ISS Standard Operating Procedures.


• Ensure teams are accurately inputting operational and commercial information into Inchcape systems in a timely manner.


• Ensure sales leads/data are input into salesforce.


• The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.

Key Deliverables:

• Customer Focus


• Decision Making


• Flexibility


• Influencing Others


• Initiative


• Interpersonal Skills


• Planning and Organizing


• Relationship Building


• Verbal & Written Communication.

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