Infra support engineer - Contract

This role is for one of the Weekday's clients

Salary range: Rs 300000 - Rs 700000 (ie INR 3-7 LPA)

Min Experience: 2 years

Location: Thiruvananthapuram

The role requires a proactive and skilled Infrastructure Support Engineer with 3–4 years of hands-on experience in managing and supporting enterprise IT environments. The ideal candidate will have strong technical expertise across on-prem and cloud platforms, virtualization technologies, system administration, and automation. This position involves resolving complex technical issues, ensuring smooth infrastructure operations, and collaborating with cross-functional teams. Excellent troubleshooting abilities, effective communication, and the flexibility to work in shifts are essential.

Key Responsibilities

• Troubleshoot and resolve application, system, and infrastructure issues in coordination with development, operations, and business teams.
• Manage and support virtualization platforms such as VMware or equivalent technologies.
• Provide L1 and L2 support for production applications, including monitoring, incident response, and maintenance.
• Offer desktop and end-user support for hardware, software, and network-related problems.
• Utilize monitoring tools (e.g., Datadog) to create custom dashboards, track alerts, and provide proactive issue prevention.
• Manage patching cycles and upgrade schedules for servers and client systems.
• Perform system health checks, log analysis, and root-cause investigations.
• Administer Linux servers with a focus on performance, reliability, and security.
• Support Azure cloud administration and collaborate with external stakeholders or vendors.
• Use automation tools to streamline daily operational tasks.
• Coordinate projects involving multiple teams and vendors.
• Provide advanced troubleshooting across system, application, and network layers.
• Work in rotational shifts, including nights, and participate in on-call support during weekdays, weekends, and holidays.
• Collaborate with network teams to support switches, routers, firewalls, and access points.
• Use ITSM tools like ServiceNow or BMC Helix while adhering to change management processes.

What Makes You a Great Fit

• Bachelor’s degree in Computer Science or a related field, or equivalent hands-on experience.
• 3–5 years of experience as an Infrastructure Support Engineer in enterprise environments.
• Strong background in Windows Server management and Active Directory administration.
• Experience with patch management tools such as SCCM, WSUS, or Intune.
• Proficiency in VMware virtualization technologies.
• Basic understanding of networking concepts including routers, switches, and firewalls.
• Strong troubleshooting skills with experience using infrastructure monitoring tools.
• Familiarity with cloud platforms (Azure or AWS) and basic cloud administration.
• Hands-on experience with alert monitoring tools like Datadog, Splunk, or LogicMonitor.
• Basic experience working with external teams or vendor coordination.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to collaborate with distributed teams across multiple time zones.
• Understanding of ITSM processes and change management practices.
• Familiarity with automation tools such as Ansible.