Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : GCP Dataflow
Good to have skills : DevOps Architecture
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities:
a. Assessment of the Solution Architects' design from Operations point of view and implementation of it along with end users' communication. Onboarding of new services keeping all different aspects in mind.
b. Carrying out Day-to-day operations like execution of service requests, changes, Incidents, problems, demands.
c. protecting SLA and KPI.

Technical Experience:
a. Basic knowledge on UNIX commands, python scripting, Json, YAML, Macro driven excel.
b. Indepth Knowledge and experience on several GCP services like VPC Network, network services, hybrid connecitvity, IAM & Admin, App Engine, Cloud Functions, Cloud Storage, Cloud Logging, GCP Organizations, gcloud commands, Gsuit.
c. Also Good experience on Terraform and GITlab.

Professional Experience:
Good in verbal, written communication and presentation interacting with clients at varying levels.
Good team player.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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