Infrastructure L1 Support

We are looking for a motivated and technically sound
Infrastructure Support Engineer (L1) to join our IT operations team. In this
role, you will be responsible for day-to-day support of the organization's
virtualization environment, server infrastructure, and end-user systems. You
will work closely with senior engineers to resolve incidents, apply system
patches, maintain VMware and ESXi environments, and manage support tickets in
line with SLA commitments.

VMware & ESXi
Administration

•      Monitor and maintain VMware vSphere / ESXi host
environments.

•      Perform scheduled VMware patching and upgrades using
VMware Update Manager (VUM) / Lifecycle Manager.

•      Assist in VM provisioning, cloning, snapshot
management, and resource allocation.

•      Respond to ESXi host alerts and resolve basic
hypervisor-level issues.

•      Support vCenter Server operations and manage host/VM
configurations.

•      Coordinate with L2/L3 teams during critical VMware
incidents or ESXi failures.

Windows Server Administration
& Patching

•      Execute Windows Server patching cycles using WSUS,
SCCM, or similar patch management tools.

•      Monitor patch compliance and generate reports for
audits and management review.

•      Troubleshoot failed patch deployments and coordinate
re-patching activities.

•      Perform pre- and post-patching health checks on servers
(CPU, memory, disk, services).

•      Maintain server inventory and documentation related to
patch schedules and status.

Incident & Ticketing
Management

•      Log, classify, prioritize, and resolve infrastructure
incidents within defined SLA timelines.

•      Manage tickets through ITSM tools (ServiceNow, Jira
Service Management, Remedy, or similar).

•      Provide timely updates and clear communication to
end-users on incident status.

•      Escalate unresolved issues to L2/L3 teams with detailed
notes and diagnostics.

•      Contribute to the knowledge base by documenting
resolutions and recurring issues.

General Infrastructure Support

•      Monitor infrastructure health using tools such as
SolarWinds, Nagios, PRTG, or Zabbix.

•      Perform routine maintenance tasks including backups,
log reviews, and disk space management.

•      Support network-related troubleshooting in coordination
with the network team.

•      Assist with data center operations including hardware
replacement and cabling.

•      Participate in on-call rotation for after-hours
infrastructure support when required.

•      2–3 years of hands-on experience in an IT
infrastructure or systems support role.

•      Solid knowledge of VMware vSphere and ESXi
(configuration, patching, troubleshooting).

•      Experience with Windows Server (2016/2019/2022)
administration and patch management.

•      Familiarity with ITSM/ticketing platforms (ServiceNow,
Remedy, Jira SM, or equivalent).

•      Understanding of ITIL processes including Incident,
Change, and Problem Management.

•      Basic knowledge of Active Directory, DNS, and DHCP in a
Windows environment.

•      Experience using monitoring tools to track system
health and generate alerts.

•      Strong analytical and troubleshooting skills with
attention to detail.

•      Ability to work effectively in a fast-paced,
team-oriented environment.

•      VMware Certified Professional (VCP) certification or
equivalent.

•      Experience with backup solutions such as Veeam, Veritas
NetBackup, or Commvault.

•      Exposure to Linux server administration (RHEL, CentOS,
Ubuntu).

•      Knowledge of storage technologies: SAN, NAS, or iSCSI.

•      Familiarity with scripting for automation: PowerShell
or Python basics.

•      Experience with cloud platforms: Azure, AWS, or GCP
(basic understanding).

•      ITIL Foundation certification is a plus.

•      Bachelor's degree in Computer Science, Information
Technology, or a related field.

•      Equivalent work experience with relevant certifications
will also be considered.

•      Standard business hours (Monday to Friday) with
potential on-call responsibilities.

•      Collaborative team environment with access to a
lab/test environment for learning.

•      Opportunities for certifications, training, and career
progression to L2/L3 roles.

•      Regular performance reviews tied to SLA adherence and
ticket resolution metrics.