IN_Senior Associate_Zoho_One Cloud_Advisory_Gurgaon

Job Description & Summary: A career with PwC in Zoho practice for managing and leading end‑to‑end delivery of Zoho Creator and Zoho CRM projects, ensuring successful implementations, strong client engagement, and high‑quality outcomes. 

Responsibilities: 

• Lead end‑to‑end delivery of Zoho Creator and Zoho CRM projects, ensuring on‑time, high‑quality implementation aligned with client expectations and organizational standards.  

• Own the project governance framework, including planning, scope definition, effort estimation, risk management, and stakeholder communication.  

• Drive solution architecture for complex Creator and CRM implementations, ensuring scalability, performance, and best‑practice application design.  

• Oversee and guide teams in Creator application development, CRM customization, workflows, automation, Deluge scripting, and integrations.  

• Serve as the primary client point of contact for conducting requirement workshops, defining roadmaps, setting delivery expectations, and ensuring ongoing client satisfaction.  

• Collaborate with cross‑functional teams (developers, consultants, QA, support, analytics) to ensure seamless delivery across the Zoho ecosystem.  

• Ensure effective design documentation, architecture diagrams, data models, and deployment plans for Creator and CRM solutions.  

• Govern the integration strategy involving Zoho Creator, Zoho CRM, and external systems using APIs, webhooks, and middleware tools.  

• Establish and track delivery KPIs like velocity, quality metrics, resource utilization, and adherence to timelines.  

• Provide technical leadership by reviewing designs, scripts, workflows, and integrations produced by the team.  

• Implement and promote Agile delivery practices, sprint planning, and continuous improvement within project teams.  

• Identify delivery risks early and drive mitigation plans to maintain project stability and client trust.  

• Enable team capability building through mentoring, knowledge-sharing, and reviewing performance of consultants and developers.  

• Work with internal teams for scoping, solutioning, proposal preparation, and effort estimation for new opportunities.  

• Ensure compliance with enterprise security, data governance, and access control policies across all Creator and CRM implementations.  

• Maintain up‑to‑date knowledge of Zoho platform advancements and recommend suitable product features or enhancements to clients.  

• Zoho certifications (Creator, CRM, Analytics) are a strong advantage. 

Mandatory skill sets: 

Hands on experience of implementation, customization and integration of  Zoho Suite of products such as: 

Creator 

CRM 

Analytics 

Preferred skill sets: 

Hands on experience on other Zoho products and integrations on Zoho products with third party apps. 

Years of experience required: 

4-10 Years of experience 

Education qualification: 

Any graduate with desirable skillset. Preferably, Engg. or CS graduate