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Inside Sales & Operations Specialist

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Job Description - Inside Sales & Operations Specialist

This role is for one of our clients

Industry: Technology, Information and Media
Seniority level: Entry level

Min Experience: 0 years
Location: Mumbai
JobType: full-time
₹3,00,000 - ₹3,50,000 a year
Mentoria is a career guidance and skill development platform helping students and young professionals make confident career decisions. From AI-powered tools to expert-led workshops, we’re building solutions that make careers clearer — not more confusing.
We’re a fast-growing, mission-driven startup that values ownership, initiative, and people who execute with speed and intent.
 
About the Role
We are seeking a highly execution-focused Sales & Marketing Executive to strengthen and scale our Counsellor-preneur (CP) ecosystem. This role sits at the intersection of operations, sales coordination, workshop execution, and conversion management. The objective is simple: ensure CPs are operationally enabled, workshops run at maximum efficiency, and every
participant journey is tracked toward measurable conversion outcomes.
The ideal candidate is structured, proactive, comfortable with high-volume coordination and calling, and capable of managing multiple stakeholders across cities. Success in this role is defined by attendance rates, conversion performance, operational turnaround time, and actionable reporting.
 
What You’ll Do
CP Operational Enablement
● Support CPs with essential documentation and materials including compliance certificates, contracts, brochures, and workshop kits.
● Monitor CP digital presence such as websites, service pages, testimonials, and compliance badges.
● Track outreach activities including school follow-ups and lead progression across the CP network.
● Identify and resolve operational blockers related to outreach training, material delivery, compliance clarifications, and proposals.
● Serve as a coordination bridge between CPs and internal stakeholders.
Workshop Operations & Maximization
● Execute reminder campaigns via WhatsApp, SMS, and calls prior to workshops based on requirements.
● Coordinate logistics across cities including venues, materials, and technical readiness.
● Drive 80%+ attendance through personalized participant outreach.
● Manage workshop calendars for a large and active CP base.
● Ensure seamless workshop execution and escalation management.
 
Post-Workshop Conversion Engine
● Follow up with attendees within 24 hours to capture feedback and initiate counselling conversations.
● Qualify leads and schedule 1:1 counselling sessions aligned with CP territories.
● Support achievement of workshop-to-paid counselling conversion targets.
● Maintain accurate master tracking sheets for outcome visibility.
● Create structured feedback loops to improve conversion efficiency.
 
Network Performance & Insights
● Build weekly dashboards covering outreach volume, workshop ROI, and conversion
metrics.
● Identify high-performing and underperforming CPs and flag systemic issues.
● Share actionable insights with CP leadership and cluster coaches.
● Support data-driven decision-making for network growth.
 
Who Should Apply
● You’re proactive, street-smart, and comfortable talking to new people
● You’re result-oriented and excited by targets and incentives
● You communicate clearly and confidently (English + Hindi preferred)
● You’re disciplined with follow-ups and don’t ghost your to-do list
● Prior experience in sales, marketing, internships, college fests, or communities is a plus, but not mandatory
 
Why Join Mentoria?
● Real startup exposure in sales and marketing
● Direct impact on registrations, revenue, and learner success
● Competitive Salary
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Original job Inside Sales & Operations Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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