Inside Sales Manager -

Job Title: Inside Sales Manager

Location: New Delhi, Chhatarpur

Department: Sales

Reports To: CEO

Job Summary:

We are seeking a dynamic and experienced Telesales Manager to lead our telesales team and drive the achievement of sales targets. The ideal candidate will have a strong sales background, excellent leadership skills, and a proven ability to optimize telesales operations.

Key Responsibilities:

Team Leadership:

• Train, and supervise telesales representatives.
• Set and monitor performance targets for sales representatives.
• Provide ongoing coaching and professional development to improve team performance.

Sales Strategy:

• Develop and implement effective sales strategies to meet and exceed business goals
• Collaborate with marketing teams to coordinate campaigns and lead generation efforts.
• Analyze market trends and adjust sales tactics accordingly.

Operations Management:

• Oversee the daily operations of the telesales team to ensure efficiency and effectiveness.
• Ensure compliance with sales policies, procedures, and regulatory requirements.
• Maintain accurate records of sales activities and results in CRM systems.

Customer Relationship Management:

• Manage and resolve customer inquiries and issues to ensure high levels of customer satisfaction.
• Develop strategies to enhance customer retention and loyalty.
• Monitor customer feedback and implement improvements.

Reporting and Analysis:

• Prepare and present regular reports on team performance, sales metrics, and KPIs.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Provide insights and recommendations to senior management.

Education: Bachelor’s degree in Business, Sales, or a related field.

Experience: Minimum of 5 years of experience in sales, with at least 3 years in a telesales management role.

Note: Experience in the Insurance or finance industry is mandatory.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM software and sales reporting tools.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.

Key Competencies:

• Sales Acumen: Deep understanding of sales principles and techniques.
• Leadership: Ability to inspire and motivate a team to achieve high performance.
• Customer Focus: Commitment to providing excellent customer service.
• Strategic Thinking: Ability to develop and implement effective sales strategies.
• Analytical Thinking: Proficiency in analyzing data and making informed decisions.
• Time Management: Ability to prioritize tasks and manage time effectively