Institutional Strengthening Specialist

Key Responsibilities

• Assess the existing institutional framework, organizational structure, and operational processes of the implementing agency.
• Identify institutional gaps and recommend strategies for strengthening organizational effectiveness, governance, and service delivery.
• Develop and implement institutional strengthening and capacity-building plans for project stakeholders.
• Support organizational restructuring, role definition, delegation frameworks, and process optimization initiatives.
• Assist in the development of Standard Operating Procedures (SOPs), operational manuals, guidelines, and institutional policies.
• Design and deliver training programs, workshops, and knowledge-sharing initiatives for utility staff and stakeholders.
• Support change management initiatives to facilitate adoption of new systems, technologies, and operational practices.
• Review and recommend improvements in asset management, customer service, performance monitoring, and utility management practices.
• Establish key performance indicators (KPIs) and performance monitoring mechanisms to improve organizational efficiency.
• Coordinate with project teams, government agencies, consultants, and stakeholders to ensure successful implementation of institutional reforms.
• Prepare progress reports, capacity-building plans, training materials, and institutional assessment reports.
• Support implementation of digital transformation and modernization initiatives within the utility, where applicable.

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