Insurance Business || Team Lead - AM SPOC

Key Responsibilities

• 
  

  Manage and handle customer accounts efficiently

  
  


• 
  

  Respond to and manage WhatsApp communication, sales calls, and sales emails

  
  


• 
  

  Make outbound and inbound customer calls

  
  


• 
  

  Coordinate and connect with doctors as required

  
  


• 
  

  Ensure timely follow-ups and resolution of customer queries

  
  


• 
  

  Maintain accurate records and reports using MS Excel

  
  


• 
  

  Meet service and sales-related targets

  
  


• 
  

  Be flexible to extend working hours, work on Sundays and government holidays when required.

  
  


• Should be comfortable for travelling to visit clients, or meet the external stakeholders.

Required Skills & Qualifications

• 
  

  Minimum 2–3 years of experience in account management within the insurance industry

  
  


• 
  

  Hindi language proficiency is mandatory

  
  


• 
  

  Knowledge of multiple languages is preferred

  
  


• 
  

  Strong verbal and written communication skills

  
  


• 
  

  Proficiency in MS Excel

  
  


• 
  

  Ability to multitask and manage high-volume communication

  
  


• 
  

  Customer-focused with a problem-solving mindset

  
  

Preferred Attributes

• 
  

  Experience handling customers through digital platforms (WhatsApp, email, calls)

  
  


• 
  

  Comfortable working in a fast-paced environment

  
  


• 
  

  Willingness to work flexible schedules