Intermediate Application Developer Salesforce w/ CRMA

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

About Applications Development at UPS Technology:

Our Application Development teams use their expertise in programming languages and software design to develop next-generation technology. They are responsible for developing the applications which track and move up to 38 million packages in a single day (4.7 billion annually). This team works closely with all of our customers to build innovative technologies that are customized to drive our business and provide the ultimate customer experience.  As a member of the applications development family, you will help UPS grow and provide valuable services across the globe.

About this role:

The Intermediate Application Developer – Salesforce with CRMA will analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization).  He/She should have the following: experience in designing & building a solution using Salesforce Declarative & Programmatic Approach, knowledge with Integrating Salesforce with on premise legacy systems and other cloud solutions, experience with integration middleware and Enterprise Service Bus. He/She should also have experience in Translate design requirements or agile user stories into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization), consuming or sending the message in XML\JSON format to 3rd party using SOAP and REST APIs, expertise in Apex, process builder, workflow, and triggers, working experience with Platform Management, Service Cloud & Service Business Process, Some knowledge in Programmatic aspect of the platform - Apex, Lighting, Front End Web Technologies. He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives. He/She provides input and support for, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). This position provides input to applications development project plans and integrations.  He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives. This position provides knowledge and support for applications development, integration, and maintenance. He/She provides input to department and project teams on decisions supporting projects.

Additional details:

• Will be working on a global deployment of Salesforce Platform Management to 40 countries and corresponding languages, 1000 locations and 25,000 users
• This is a dynamic application that is rapidly growing with new Partner relationship, Language translations and Content Management functionalities.
• Develop end to end Salesforce solutions using Configuration and Customization – Lightning/Velocity components, APEX Class, Triggers, Visualforce pages, etc. covering Aura and LWC
• Automate business processes using Salesforce automation tools: Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts
• Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On, 3rd party Components.
• Working expertise with Platform Management, Service Cloud & Service Business Process (Email to Case, Web to Case, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
• Experience in Salesforce Einstein Analytics & CRM Analytics with Analytic Studio, Data Manager, App, Datasets/Datasets, XMD, Recipes, Dashboards, Lens, Templates, Charts, Job Monitor, Schedules, Transformations etc.
• Performance tuning of Recipes and Dataset uploads.
• Perform data updates / migration using Data Loader and other Salesforce tools
• Performs tasks within planned durations and established deadlines.
• Collaborates with teams to ensure effective communication in supporting the achievement of objectives.
• Strong Ability to debug and resolve issues/defects
• Author technical approach and design documentation
• Collaborate with the offshore team on design discussions and development items

Minimum Qualifications:

• Experience with JavaScript
• Experience in designing & building a solution using Salesforce Declarative & Programmatic Approach. 
• Experience with integration middleware and Enterprise Service Bus
• Minimum 4+ years Development experience
• Minimum 3+ years of hands-on experience in development of Salesforce Lightning framework covering Aura and LWC
• Minimum 3+ years of experience in Salesforce Einstein Analytics & CRM Analytics with Analytic Studio, Data Manager, App, Datasets/Datasets, XMD, Recipes, Dashboards, Lens, Templates, Charts, Job Monitor, Schedules, Transformations etc.
• Experience in Content Management, Translations, and 3rd party AppExchange component integrations
• Expertise with Salesforce PRM and Service Cloud
• Experience in consuming or sending the message in XML\JSON format to 3rd party using SOAP and REST APIs
• Expertise in Apex, process builder, workflow, and triggers
• Knowledge of Salesforce Platform Management and Service Cloud
• Knowledge with Integrating Salesforce with on premise legacy systems and other cloud solution
• Experience with Agile Development 
• Knowledge of Data Modeling, HTML and Object-Oriented Analysis & Design
• Data Analysis
• Requirements Analysis
• Must be detail-oriented
• Self-Motivated Learner
• Ability to collaborate with others 
• Excellent written and verbal communication skills
• Bachelor's degree and/or Master's degree in Computer Science or related discipline or the equivalent in education and work experience.

Salesforce Certifications:

• Platform Admin (mandatory)
• Platform Developer I (mandatory)
• CRM Analytics and Einstein Discovery Consultant Certification (mandatory)
• Platform App Builder (mandatory)

Employee Type:
 

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.