Intern - Customer Care (Apprentice - 1 Year Program - Freshers Only)

Company Description

CMA CGM is a global sea, land, air and logistics solutions provider that serves over 420 ports worldwide across 5 continents with a fleet of around 623 vessels. We are firmly committed to the energy transition in shipping and a pioneer in the use of alternative fuels. Our subsidiary CEVA Logistics and air cargo division, CMA CGM AIR CARGO, provide our customers with comprehensive and increasingly efficient transportation solutions. Additionally, our CMA CGM Foundation supports thousands of children in their education and intervenes in humanitarian crises requiring an emergency response.

No of opening : 1

Experience : Only Freshers from Navi Mumbai or Nearby Areas

Department : Customer Care

Program : 1 Year

CTC : 15-20k per month (Based on education)

Excellent Communication Skills

JD- Customer Service

Short Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.

Key Responsibilities:

· Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.

· Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.

· Longstanding unit’s follow-up with customers.

· Perform timely system related updates.

Requirements and Specific Skills:

· Should have completed graduation and should not have any work experience.

· Communication skills (written & oral, both in English & relevant vernacular language).