Internal Job Posting

Primary Responsibilities

• Managing transaction processing, customer queries & tickets using ticketing system, email and messaging system.
  

• Execution of TerraPay’s Business Operations & Technology Operations processes.
  

• Monitoring of TerraPay’s system performance and associated reporting.
  

• Analysis of operations systems and generating MIS reports for TerraPay’s system and business performance.
  

• Forex & Liquidity Management across 30+ currencies for TerraPay’s liquidity requirements.
  

• Shift based role – required to work across shifts with clients across the globe.
  

Additional Responsibilities

• Collaboration with TerraPay’s Clients’ Operations teams on system and process improvement initiatives.
  

• Cross-functional collaboration with Technology, Business Development, Compliance and Finance teams.
  

• Mentoring of Associate level members.
  

Reporting to

Head of Business Operations

Experience

2+ years in Business Operations/ Customer Support preferably in FinTech/Financial Services domain

Educational Qualifications

BCA/BBA/B.Com/BBM

Location

Bengaluru, India

Work environment

Laptops for all team members.

Flexibility to work from home.