Internal Operations

Position Title: Internal Support
Employment Type: Full-Time
Location : Gurugram (5 days - 9:30 AM to 6:30 PM)

About Us:
We are Gigmos, a platform dedicated to managing gig workforce. Our innovative solutions empower organizations to streamline operations, enhance productivity, and achieve their goals efficiently. With a focus on delivering exceptional support and intuitive tools, we aim to bridge the gap between businesses and their gig workers. At Gigmos, we are committed to transforming the way companies and freelancers collaborate in a dynamic and rapidly evolving work environment. Visit us at www.gigmos.com to learn more.

Job Summary:
We are seeking a detail-oriented and proactive Business Executive to join our team. The role involves managing employee and freelancer support tickets, maintaining documentation, liaising between different departments, and handling ad hoc tasks while ensuring strict adherence to SLAs (Service Level Agreements). Strong written communication skills and familiarity with tools like Zendesk and Microsoft Office 365 online are essential for this position but not mandatory.

Key Responsibilities:
1. Ticket Management: Must have 5+ yrs of experience in responding promptly to employees’ and freelancers’ inquiries and resolve issues using Zendesk while adhering to defined SLAs. Strong command of written English communication is a must.
2. Documentation Maintenance: Update and manage documentation related to applications, protocols, policies, and processes in the internal system.
3. Department Liaison: Act as a bridge between various departments to ensure smooth communication, issue resolution, and task execution.
4. Ad Hoc Tasks: Perform tasks as assigned on an ad hoc basis, demonstrating flexibility, problem-solving, and time management skills.
5. Excel Familiarity: Use Microsoft Excel, including basic formulas (preferred but not mandatory).
6. HR Policy Awareness: Have a general understanding of HR policies, including leave management, protocols, and communication processes (a plus).
7. SLA Compliance: Ensure timely resolution of tasks and tickets while meeting SLA requirements to maintain service quality.

Skills and Qualifications:
• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience in business coordination or support roles.
• Strong organizational and time management skills to handle multiple tasks simultaneously.
• Familiarity with ticketing tools and software.
• Good knowledge of Microsoft Office (Word, Excel, Outlook, Teams, etc.).
• Strong written English communication skills.

Hardware Pre-requisites:
1. Laptop with a minimum of 16GB RAM and Windows 10/11.
2. Reliable internet connection with a minimum speed of 50 Mbps for both upload and download.

Preferred Qualifications:

Bachelor’s degree in business administration, management, or a related field with
• Basic knowledge of Excel formulas.
• General understanding of HR policies and communication processes.
• Previous experience in a support or liaison role for employees or freelancers.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• A collaborative and inclusive work environment.