Internal Support Associate

Position Title: Internal Support Associate

Employment Type: Full-Time

Location : Gurugram (WFO, as of now)

About Us: We are Gigmos, a platform dedicated to managing gig workforce. Our innovative solutions empower organizations to streamline operations, enhance productivity, and achieve their goals efficiently. With a focus on delivering exceptional support and intuitive tools, we aim to bridge the gap between businesses and their gig workers. At Gigmos, we are committed to transforming the way companies and freelancers collaborate in a dynamic and rapidly evolving work environment. Visit us at to learn more.

Job Summary: We are seeking a proactive and detail-oriented Internal Support Associate to join our team. The ideal candidate will have hands-on experience with ticketing tools such as Zendesk, excellent communication skills, and the ability to handle multiple responsibilities efficiently. This role involves managing internal support tickets, maintaining system documentation, coordinating across departments, and executing ad hoc tasks, all while ensuring compliance with SLAs (Service Level Agreements).

Key Responsibilities:

1. Ticket Management:
   Respond to employee and freelancer support queries through Zendesk/Salesforce CRM or similar ticketing tools, ensuring timely resolution within defined SLAs. Strong command of written English communication is essential.
2. Documentation Maintenance:
   Update and manage internal documentation related to tools, processes, and protocols.
3. Cross-Team Liaison:
   Coordinate with different departments to facilitate issue resolution and maintain operational efficiency.
4. Ad Hoc Task Handling:
   Perform assigned tasks flexibly and efficiently, demonstrating problem-solving and time-management abilities.
5. Excel Usage:
   Work with Microsoft Excel using basic formulas for tracking and reporting purposes (preferred, not mandatory).

Skills and Qualifications:

• BBA/BSc/BA or a related field.
• Prior experience using Zendesk or Salesforce CRM, or similar ticketing/customer support tools.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams).
• Excellent written English communication skills.

Hardware Requirements:

• Laptop with minimum 16GB RAM, running Windows 10/11.
• Reliable internet connection with a minimum speed of 50 Mbps (upload & download).