International Blended Process Executive - Kolkata

Salary :

₹3.5 - 4.75 hourly

Company : 2coms

Job Type : Full Time

Kolkata, India

Number of Applicants

:

000+

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Job Description - International Blended Process Executive - Kolkata

International Blended Process Executive (Voice/Chat/ Email)

Location: Kolkata

Job Type: Full -Time

Experience: 2 -5 Years

Process: International Customer Support (Blended)

Salary Package: 3.5 LPA - 4.75 LPA

Role Summary:

We are hiring experienced customer service professionals for an International Blended Process. The role involves handling global customers across voice, email, and chat channels. The ideal candidate should have excellent English communication skills, strong problem -solving ability, and prior experience in international customer support environments.

Key Responsibilities:

Handle inbound and outbound customer interactions via voice, chat, and email
Resolve customer queries efficiently while ensuring high customer satisfaction
Provide accurate information on products, services, and account -related issues
Maintain quality, productivity, and compliance standards
Document all interactions accurately in CRM systems
Escalate complex issues appropriately and ensure timely resolution

Requirements

2–5 years of experience in International Voice or Blended Process (mandatory)

Excellent English communication skills (C2 level proficiency required)

Strong listening, comprehension, and articulation skills

Experience handling US/UK/Australia customers preferred

Neutral accent and professional communication style

Willingness to work in rotational and night shifts

Strong problem -solving and customer handling ability

Work Details:

Rotational shifts including night shifts
5–6 days working (as per process requirement)
International blended support environment

Benefits

Competitive salary package as per industry standards

Opportunity to work on an international process (US/UK/Australia clients)

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