International BPO Customer Service - TRAVEL

Position            - Customer Service Executive

Classification   - Voice / Domestic / Travel / Ticketing Operations

Reports to        - Team Leader Customer Service / Manager

Education        - 12^th Pass minimum, graduates preferred

Location          - Goregaon West

Shifts               - Rotating Shifts (07am-2 pm, 2 pm – 10 pm, 10 pm to 7 am)

Days working  - 6 days working

Job description

•            Assist members with understanding program benefits and consult them on travel portal inquiries
  


• ·          Resolve questions and be able to process all travel inquiries
  


• ·          Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
  


• ·          Field inbound calls or make outbound calls for the majority of your shift
  


• ·          Personally, responsible for individual customer satisfaction and resolution
  


• ·          Collaborate with team members, partners to ensure resolution
  


• ·          Manage loyalty related questions from clients
  


• ·          Update CRM internally
  


• ·          Able to take email, chat and voice requests from clients
  

Requirements

• ·         Travel, Tourism / Hospitality experience required
  


• ·         Minimum 1 year of experience in a call center environment
  


• ·         Good communication skills with fluency in English
  


• ·         Experience servicing a Domestic customer base
  


• ·         Airline, Travel and Resorts experience required
  


• ·         GDS Travel Software experience required
  


• ·         Should be able to read fare Rules & Penalty.
  


• ·         Able to learn new process quickly and adaptable to change
  


• ·         Comfortable making outbound and taking inbound calls