International Customer Service Representative - Voice

Job Role Description:

1. Customer Support for telecom, retail and banking, insurance segment.
2. Maintain the reports accurate.
3. Involved in Providing Email and chat Customer support to External End Users and External Commercial Account End Users 4G network support across India.
4. Handling emails / chats resolving technical and customer service issues for telecom process.
5. Proficient in Connectivity telecom issues and customer service.
6. Proficient in Understanding of Customer product and support.
7. • Respond to customer queries in a timely and accurate way, via phone, email or chat
   • Identify customer needs and help customers use specific features
   • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)