international Tech Voice Support_Shield Full-Time

Roles and Responsibilities :

•Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA, following internal process & keeping self-updated •

•Work Shifts/ Hours: Rotational shift ( flexible to work in night shifts)

Desired Candidate Profile :

•Ability to work well under pressure with high attention to detail

•Excellent English communication

•Ability to work in a team or as a single contributor

•Adaptability / Flexibility on shifts, Ownership and initiative

•Being Active & Energetic

Personal attributes

•Excellent Customer service orientation

•Resilience and flexibility ,Learning and knowledge enhancement

•Drive and persistence , Interpersonal skills and teamwork

Technical Requirement: ( Key skills Required )

 Operating System:

•File system and its features

•Boot Options

•Windows Tools, i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon

•System Restore

•Windows Services

•UAC and its usage

•Windows OS: Rights & Permissions

•Windows Registry

 Network:

•OSI Layers

•DHCP, DNS

•Usage of Ports & secured and non-secured protocols

•IP Addressing, Configuration

•Different types networking devices i.e. Switches & Routers

•Ping, Telnet, TraceRT

Interview Process: (Mode of interview Face to face only )

•HR Round

•Communication round

•Technical assessments

•Operation Round

Education: Graduates/Undergrads

Other Details