International Ticketing Executive

This role is for one of Weekday’s clients
Salary range: Rs 300000 - Rs 500000 (ie INR 3-5 LPA)
Min Experience: 2 years
Location: Raipur, Chhattisgarh
JobType: full-time

About the Role:

We are seeking an experienced and detail-oriented International Ticketing Executive to join our growing team. The ideal candidate will play a critical role in managing flight and travel bookings for international clients. This role requires a deep understanding of global travel regulations, proficiency in ticketing systems, and the ability to provide end-to-end support, including hotel booking knowledge via platforms such as Myunn.com.

If you’re a travel professional with excellent communication skills, a customer-first mindset, and a strong grasp of international ticketing procedures, we encourage you to apply.

Key Responsibilities:

• Flight Ticketing (International):
  Handle bookings, reservations, and cancellations for international air travel using global distribution systems (GDS) like Amadeus, Galileo, or Sabre.
  Ensure accuracy in fare rules, ticket issuance, refunds, and exchanges.
• Hotel Coordination:
  Assist customers in identifying hotel accommodation using platforms such as Myunn.com or other B2B/B2C hotel platforms.
  Match client preferences and budgets with suitable hotel options, ensuring quality and satisfaction.
• Visa and Travel Documentation:
  Guide customers on visa processes, documentation, and travel insurance requirements.
  Ensure all documents are in order before finalizing bookings.
• Client Interaction and Service:
  Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  Address any concerns and resolve travel-related issues proactively to ensure customer satisfaction.
• Computer Proficiency:
  Utilize Computer Vision-enabled systems (if applicable within internal tools) for document scanning, ticket validation, or travel ID checks.
  Work with CRM systems and ticketing software to manage client data efficiently.
• Payment and Reporting:
  Manage payment transactions for bookings.
  Prepare and maintain reports related to sales, refunds, customer queries, and cancellations.
• Cross-functional Coordination:
  Liaise with internal departments like customer support, finance, and operations for seamless service delivery.
  Coordinate with airline partners and hotel vendors for booking confirmations and dispute resolutions.

Required Skills & Qualifications:

• Minimum 2+ years of experience in international ticketing and travel operations.
• Proficiency in using GDS platforms (e.g., Amadeus, Galileo, Sabre).
• Familiarity with hotel booking platforms such as Myunn.com is an added advantage.
• Working knowledge or exposure to Computer Vision technologies (preferred but not mandatory).
• Excellent verbal and written communication skills.
• Strong customer service orientation and interpersonal skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• High level of accuracy and attention to detail.

Preferred Qualifications:

• Degree or diploma in Travel & Tourism, Hospitality, or related fields.
• Certification in IATA or travel ticketing courses.
• Prior experience working in a travel agency or corporate ticketing environment.