International Voice Customer Service Executive

Summary

Responsibilities

• Manage inbound and outbound voice calls to address customer inquiries and provide timely solutions.
  
• Navigate internal systems to retrieve account information and process requests with accuracy.
  
• De-escalate tense situations by employing active listening and empathy to resolve difficult customer issues effectively.
  
• Articulate information clearly and professionally in English to ensure seamless communication with international clients.
  
• Utilize customer relationship management tools to log interactions and track issue resolution.
  
• Apply problem-solving techniques to identify root causes of complaints and implement appropriate fixes.
  
• Maintain a comprehensive understanding of computer applications necessary for daily operational tasks.
  

• Possess a minimum of one year of prior experience in a customer-facing role.
  
• Demonstrate proficiency in basic computer operations and software navigation.
  
• Exhibit a strong grasp of customer relationship management principles and practices.
  
• Show proven capability in managing challenging conversations with composure and professionalism.
  
• Display excellent English communication skills, both verbal and written.
  
• Have a solid background in delivering customer service and resolving queries efficiently.
  
• Possess keen listening abilities combined with effective analytical and problem-solving skills.