International Voice process - Customer support

Company : Deltaclass Technology Solutions Limited

Job Description - International Voice process - Customer support

Work Location: Chennai- Ambattur 6

Interview Location: HCL - AMB 6), South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058

Job description

HCL Tech - International Voice process for Banking Sector (EXPERIENCED)- 4th & 7th Mar

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.

Designation: Customer Support

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: 1 to 3 Yrs in Voice process (Proper documentation for all companies mandatory & no history of abscond)

Shift: Rotational Shift

Responsibilities

Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
Responding to queries regarding our products, services, data and client accounts
Managing multiple client queries at once
Utilizing workflow tools to manage your own workload
Contributing to the achievement of team targets including service levels and quality measures
Maintain accurate records of customer communication and discussions using the appropriate internal system/s
Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications:

Excellent communication skills both verbal and written Mandatory.

A problem solving mind-set.

The ability to multi task

Able to work well as an individual and as part of a team

Minimum 12th is mandatory.

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About the Company

Deltaclass Technology Solutions Limited

Deltaclass Technology Solutions (DCTS) is an IT Recruitment and Consultancy Services Company, and we are specialised within Technology hiring. - Supply Permanent / Temporary / Project based staffing Solutions. - Our Recruitment Consultants are very well trained to fulfil our clients need. - Operatio...

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International Voice process - Customer support

Job Description - International Voice process - Customer support

About the Company

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