International Voice Process for MNC- Bangalore

International Voice Process – Bangalore (WFO)

Job Role

You’ll be the first point of contact for international customers, handling inbound voice interactions.

Your responsibilities include:

• Answering inbound international customer calls
  

• Resolving customer queries, complaints, and escalations professionally
  

• Ensuring quick and effective resolutions within SLA timelines
  

• Identifying opportunities for upselling and cross-selling relevant products/services
  

• Handling dissatisfied customers with empathy and confidence
  

• Accurately documenting customer interactions in CRM systems
  

• Working closely with internal teams to close issues efficiently
  

• Meeting quality, customer satisfaction, and sales conversion targets
  

 Job Details at a Glance

• Location: Bangalore – Adugodi (Near Koramangala)
  

• Mode: Work From Office
  

• Industry: BPO / International Customer Support / Voice Process
  

• Shift: Rotational
  

• Payroll: 2Coms Consulting Pvt. Ltd.
  

Compensation & Benefits

• Salary: Up to ₹48,000 CTC (based on experience & interview performance)
  

• Provident Fund (PF)
  

• Both-way cab facility
  

• Performance-driven environment with clear growth paths
  

Ideal Candidate Traits

• Customer-focused and solution-oriented
  

• Target-driven with strong ownership mindset
  

• Confident communicator and active listener
  

• Strong multitasking and time management skills
  

• Team player who adapts quickly to change
  

Requirements

Benefits

•  Provident Fund (PF)
  

• Both-way cab facilities
  

Other Details Regarding This Job:

• Location: Bangalore – Adugodi (Near Koramangala) | Work From Office
  

• Age Criteria: Open / As per company policy
  

• Gender: Both Male & Female candidates can apply
  

• Eligibility: Candidates with experience 1yr to 7yrs in International Voice domain required.
  

• Qualification: Graduate / Undergraduate in any discipline
  

• Graduating Year: Any year pass-out (No restriction)
  

• Shift: Rotational shifts
  

• Payroll: 2Coms Consulting Pvt. Ltd.
  

• Communication: Excellent English communication (Verbal) / Strong interpersonal and negotiation skills
  

• Salary: Upto 48k CTC As per company standards (based on experience and interview performance)
  

• Relocation: Only from in and around Bangalore