Investor Services (Client Facing) - Manager - Fund Services

Managing the delivery of services to clients against a pre-agreed service level agreement. Investor servicing requires compliance with a range of policies. The successful candidate should have: A detailed knowledge of the offering documentation for the funds being serviced. A strong knowledge of the regulations that pertain to the domicile of the fund being serviced. A strong knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls. A Manager in Investor Services plays a key role in the day-to-day operation of our team. Maintaining an appropriate relationship with team members and leading by example. Maintaining an appropriate and amicable relationship with the local management team. Communicating team objectives. Demonstrating a sense of ownership for operational service delivery. Demonstrating a sense of ownership for client satisfaction. Providing motivation and direction to team members. The Manager plays an important role in overseeing the delivery of service to our clients. They also play a key role in maintaining our relationship with clients. The Senior Manager should: Have a strong understanding of the requirements of the client. Have an ability to discuss operational issues with a client in a confident and professional manner. Maintain an awareness of industry developments that impact investor servicing. Have an ability to accurately present our services to both existing and prospective clients in a confident and professional manner. Projects The Manager plays an important role in various IT and Operational Projects. These projects may include: Identifying system enhancements that reduce operational risk create operational efficiency or improve customer service. Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation). Participating in the in-conversion of records from other administrators. Participating in data remediation projects. Participating in projects relating to fund restructurings or regulatory changes. In many cases, the Manager will play a leadership role and will be responsible for ensuring that such projects are completed on time, on budget and with due accuracy. A Manager is likely to have the following characteristics: A number of year's prior experience of investor servicing. Knowledge of hedge fund processing is a strong advantage. A strong aptitude for client service. Good administrative and organisational skills with a particular focus on accuracy and attention to detail. An ability to work and lead under pressure and an ability to cope with increased workloads at month-end. An ability to work and lead as part of focused team. An ability to work and lead as part of a global, distributed team. An ability to use key financial systems and other IT tools. A third level qualification - preferably in a business or numerical discipline. Graduate or MBA or Postgraduate - preferably in a business or numerical discipline Mandatory requisite to speak in Japanese Experience - 3 to 7 years of work experience preferably in financial services with Investor servicing experience for Private Equity and/or Hedge fund. Knowledge of Private Equity fund structure, Equalization fund, ICAVs, UCITs, Hedge Funds, Master Feeder structure, Standalone funds and role of each entity is great advantage. Good administrative and organizational skills with a particular focus on accuracy and attention to detail. Deep understanding and appreciation of a domicile, operation, regulatory requirement, and various requests exist in IS space. Strong verbal and written communication, interpersonal and organization skills Ability to communicate with various internal teams to resolve fund inquiry and understanding when to escalate. Excellent administrative and organizational skills with a proven ability to multitask and work efficiently to meet client deliverables. Ability to perform effectively within strict client deadlines. Candidates must demonstrate initiative, be able to perform well under pressure with an ability to cope with increased workload at month-end and simultaneously be able to handle multiple assignments. Strong Analytical and Problem-solving skills Be a team player, self-motivated with strong work ethic having ability to work individually and as part of a team. Possess excellent time management and prioritization skills. IT literate - basic, nontechnical knowledge about computers and how to use them, familiarity and experience with computers, software, and computer systems. An ability to work as part of a virtual team that is spread across different time zones and geographies. An ability to use key financial systems and other IT tools. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.