Invoice POD Supervisor

POD Supervisor – Invoice360

Invoice360 Operations

Invoice360 is an invoice processing and itemization service line, supporting convenience stores and smoke shops. The team operates across a
five-phase model — Configure, Monitor, Process, Audit, and Intelligence —
delivering accurate, timely invoice data to power customer inventory and margin
decisions.

The POD Supervisor owns day-to-day performance for an
assigned POD within Invoice360. This role leads a team of Processing
Specialists and Review Analysts, drives throughput and quality against SLA and
audit-sample error, and partners with the Invoice Operations Manager and
Auditing team to resolve escalations and continuously improve the POD’s
workflows.

•      Manage
daily invoice created, assignment, and throughput for the POD, ensuring the
invoice cap and turnaround SLAs are met.

•      Supervise,
coach, and schedule Processing Specialists and Review Analysts within the POD.

•      Monitor
queue health and ensure timely triage per SOP.

•      Own
POD-level quality: review audit findings from the Auditing team, drive
root-cause analysis, and close corrective actions with staff.

•      Track
and report POD KPIs (accuracy, cycle time, backlog, SLA adherence) using the
Invoice360 scorecard framework.

•      Escalate
customer and vendor issues that exceed team authority to the Invoice Operations
Manager.

•      Support
onboarding and training of new Specialists/Analysts using established
Invoice360 training materials.

•      Identify
and propose process improvements across the Configure → Monitor → Process →
Audit → Intelligence workflow.

•      Conduct
daily huddles and floor sessions to brief the team on volume priorities,
recurring errors, and process updates.

•      Prepare
and maintain shift/attendance rosters and manage leave planning to always
ensure adequate POD coverage.

•      Conduct
regular one-on-ones and periodic performance reviews for direct reports,
including goal setting and feedback on quality/productivity metrics.

•      Act
as the first point of contact for team member queries, conflicts, and
grievances, resolving or escalating as appropriate.

•      Drive
team engagement and motivation, recognizing top performers and supporting under performers with improvement plans.

•      Ensure
adherence to MostEdge policies, data confidentiality standards, and
client-specific SOPs across the team.

•      Coordinate
cross-POD and cross-functional support (e.g., with Margin360/Store360 teams)
during volume spikes or staffing gaps.

•      Maintain
backup/succession readiness within the team by cross-training Specialists and
Analysts on adjacent tasks.

•      1+
years of experience within Invoice360 or higher service lines or a comparable
operations environment, with demonstrated ownership of a queue, account, or
workflow.

•      Working
knowledge of Invoice360 processes: invoice itemization, UPC/vendor code
mapping, and audit-sampling methodology.

•      Prior
experience coaching or leading a team (formal or informal) preferred.

•      Strong
Excel skills; comfort with dashboards/scorecards for tracking team performance.

•      Clear
written and verbal communication for coordinating across Specialists, Analysts,
and Auditors.

•      Graduation
in any discipline

•      Experience
with the specific POD’s vendor/client base (Manufacturers, Third Party
Distributors, EDI, Others, or 101/Distro & Vape).