Description
Position at ISP Central
ISP
Group Email Marketing Specialist
Role Profile
Location: Bangalore, India
Purpose of Role
The Group Email Marketing Specialist will play a pivotal role in designing, developing and executing responsive email marketing campaigns at ISP. The ideal candidate will have strong skills in HTML/CSS for email, experience with email marketing platforms (e.g., Mailchimp, Marketo, Klaviyo, HubSpot), and a strategic mindset to drive engagement and conversions through email communication.
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
Key Responsibilities:
- Design and develop visually compelling, web and mobile-responsive HTML email templates.
- Build, test, and develop email campaigns using industry-standard ESPs (Email Service Providers).
- Develop modular, reusable email components for scalability across campaigns.
- Ensure accessibility best practices in email design, including use of alt text, proper contrast ratios, and logical content structure.
- Maintain and manage a design system or pattern library for email assets and components.
- Maintain consistent branding across email campaigns while allowing for creative experimentation.
- Integrate dynamic content using merge tags or conditional logic supported by ESPs.
- Perform A/B testing on subject lines, content, and send times to optimise performance.
- Ensure emails comply with current email best practices and legal regulations (CAN-SPAM, GDPR).
- Monitor and report on campaign performance metrics (open rates, click-through rates, conversions).
- Collaborate with content, design, and product teams to align email campaigns with brand and marketing goals.
- Stay current on email marketing trends, deliverability practices, and technology changes.
Skills, Qualifications and Experience
- Bachelor’s degree in Marketing, Communications, Design, or related field (or equivalent experience).
- 2-5 years of experience in email marketing and HTML design.
- Proficiency in HTML/CSS for email; familiarity with inline styles and responsive design for major email clients.
- Experience with one or more major ESPs (e.g., Mailchimp, Klaviyo, Marketo) Knowledge of HubSpot will be an advantage.
- Strong understanding of email marketing KPIs and analytics tools (e.g., Google Analytics, platform-specific dashboards).
- Experience with A/B testing and segmentation strategies.
- Working knowledge of Adobe Creative Suite (Photoshop, Illustrator) or other design tools is a plus.
- Strong attention to detail, time management, and project coordination skills.
- Excellent written and verbal communication skills.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
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